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FAQ'S
 
General
Q. How do you log in or register for Oz-Pet online? A. Click the Login link on the top right of any page and follow the prompts
Q. I have forgotten my password. How do i reset it? A. Click the Login link on the top right of any page and Click the "Forgot your password?" link
Q. I am having problems ordering online, who can i call for help? A. Phone 1800 882 390
 
Orders
Q. Will i receive a tax invoice for my online order? A. Yes
Q. How can i check the delivery status of my online order? A. After receiving tracking number from Australia Post, parcel can be tracked by either phoning 131318 or online at https://auspost.com.au/mypost/track/#/search
Q. What should i do if my order has not been delivered by the specified date? A. Phone 1800 882 309 or email info@pha-ozpet.com.au with your telephone number and query and we will phone you back
Q. What are my payment options when making a purchase? A. Credit card, over the phone or Direct deposit (a credit card facility is being set up and should be able to be used shortly)
Q. Am i able to to place an order over the phone? A. Yes, phone 1800 882 309
Q. How long will it take to deliver my order? A. https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage
Q. Am i able to cancel my order for which i have already paid for? A. Yes
Q. I am not happy with my order, can i exchange it? A. Refer to our Returns policy
 
Delivery
Q. Where do Oz-Pet deliver to? A. All of Australia
Q. Can my order be delivered if i'm not going to be home? A. Yes, a safe drop can be arranged to leave your parcel in a safe area. All boxes are shipped in plain brown boxes and on request can be packed to not indicate pet contents should the order be for a gift or surprise.
Q. Can i change the delivery address on my order after i have placed it? A. Yes if we are contacted as soon as possible and your order has not been packed and dispatched. Once dispatched, a tracking number will be emailed to you by Australia Post giving options for a redirection on your parcel. This will however delay delivery and may not always be possible.