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Please allow 1-3 days for order processingand despatch.

Freight

All of our products are delivered by Australia Post Eparcel.

Pick Up
Pick up availableby prior arrangement at Unit 8, 14 Holbeche Road Arndell Park NSW 2148 Phone 1800 882 309 to place order prior to collection

Charges
Within Sydney (up to 20kg):$11.00 
Rest of Australia price based on Australia Post kilo charge General
By continuing to place an order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct.

Pricing
All Prices quoted on the web page are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence, and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs. Shipping Costs are added as the customer proceeds through checkout, and are clearly visible before any customer information is required. All Prices are subject to change without notice. In the event that a product is displayed in error or a pricing error has occurred, Oz-Pet will cancel the order and notify the customer. Errors and omissions are excluded.

Upon Receipt of Order
The customer is required to visually check the consignment for signs of damage. In cases where the consignment is damaged in transit, the customer must contact Oz-Pet as soon as possible. Before opening any product boxes, please check that you have been sent the correct product. Oz-Pet can only accept return products in their original condition - please refer to our Return Policy for more information.

Return Policy
Oz-Pet offers a 7-day* money-back guarantee (less shipping costs) provided the product is returned unused, in the original undamaged box including all original packing, original owner's manuals, warranty card and any included accessories, remote control, and/or power cords that came with the product. We reserve the right to charge an AUD$10.00 or 15% restocking fee (whichever is the greater) and replacement cost, or refuse the return if the items are returned incomplete or damaged in any way. Except in cases where the product was shipped in our error or was considered to be faulty on arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to Oz-Pet.
* Effective from date of receipt Return Procedure
In order to return a product(s), you can visit the web site, click on Contact Us, send us an email advising us on your intention to return the product(s) and you reason for this. We will reply to your email within 24hours. Alternatively you can contact us on the phone number provided on our web site. You will then be advised of the simplest way to return your goods. If the item is a defective exchange, Oz-Pet will pay the return shipping costs for the replacement item. Upon receipt of the returned product, Oz-Pet will inspect the returned product. If a product is returned as defective, but is not found to be defective upon inspection, Oz-Pet will at our discretion deduct the standard restocking fees (subject to our Return Policy) plus shipping costs, or return the product to the customer at the customers expense.


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